Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Cheltenham | GPhC No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and privacy. This policy explains how Pharmacy Weight Loss Cheltenham collects, uses, and safeguards your information in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Cheltenham is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Cheltenham and across the UK. As a registered pharmacy, we are a data controller responsible for your personal information.

2. Data We Collect

When you use our services, we may collect the following information:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health information: Medical history, current medications, weight, BMI, and other clinical details necessary for safe prescribing
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, device information, and website usage data collected via cookies
• Communication records: Enquiries, consultations, and correspondence with our pharmacy team

3. How We Use Your Data

We use your personal and health data for the following purposes:

• To assess your suitability for weight loss treatments and issue safe, appropriate prescriptions
• To process and dispatch your orders — approved prescriptions are dispatched within 1 working day of pharmacist approval
• To communicate with you about your treatment, orders, and any follow-up care
• To maintain accurate patient records as required by GPhC regulations and pharmacy law
• To process payments and prevent fraud
• To improve our website and services based on usage patterns

Our lawful basis for processing health data is the provision of healthcare services and, where required, your explicit consent. Standard personal data is processed under contractual necessity and legitimate interests.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that help us understand how visitors use our site.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly, including secure login and checkout processes
• Analytics cookies: Help us understand visitor behaviour so we can improve our services
• Preference cookies: Remember your settings and preferences for future visits

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect website functionality.

5. Third-Party Sharing

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

• Prescribing partners: Independent prescribers involved in reviewing and approving your treatment
• Delivery providers: Courier services to facilitate the dispatch and delivery of your medication
• Payment processors: Secure third-party providers to handle transactions safely
• Healthcare professionals: Your GP or other clinicians if clinically necessary or required for your safety
• Regulatory bodies: The GPhC, NHS, or other authorities where we are legally obliged to disclose information

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years following your last interaction with us, in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored on secure, encrypted servers located within the UK and European Economic Area.

8. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information where applicable. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, please contact us directly using the details below.

9. Contact Us

If you have any questions about this privacy policy or wish to make a data-related request, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

Pharmacy Weight Loss Cheltenham, GPhC No. 9012511