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Terms of Service

Last updated: 22 July 2026

Terms of Service – Pharmacy Weight Loss Cheltenham

Pharmacy Weight Loss Cheltenham | GPhC Registration No. 9012511 | Last updated: July 2026

Please read these Terms of Service carefully before using our services. By placing an order or using our website, you agree to be bound by these terms. If you do not agree, please do not use our services.

1. About Us

Pharmacy Weight Loss Cheltenham is a GPhC-registered online pharmacy (Registration No. 9012511) operating in England. We provide clinically supervised weight loss consultations and prescription services to patients primarily based in Cheltenham and the surrounding area.

2. Eligibility

To use our services, you must:

We reserve the right to decline any request for treatment if we determine it is not clinically appropriate. It is your responsibility to ensure all information you provide is accurate and up to date. Providing false information may put your health at risk and could result in your account being suspended.

3. Prescriptions

All prescription medications are issued only following a review by one of our GPhC-registered pharmacists or authorised prescribers. A prescription will only be issued where it is deemed clinically safe and appropriate for you.

Prescriptions are issued in accordance with UK law and clinical guidelines. We do not guarantee that a prescription will be issued following your consultation. Prescriptions cannot be transferred to third parties and are issued solely for your personal use.

You must inform us of any changes to your health, medication, or medical history before each order.

4. Payment

Payment is required in full at the time of placing your order. We accept major credit and debit cards and other payment methods as displayed at checkout. All prices are stated in pounds sterling (GBP) and include VAT where applicable.

We use secure, encrypted payment processing. We do not store full card details on our systems. Charges will appear on your statement under "Pharmacy Weight Loss Cheltenham."

5. Delivery

Once your order has been approved by our pharmacist, we aim to dispatch your medication within 1 working day via a tracked, secure delivery service.

Delivery timescales may be affected by circumstances beyond our control, including Royal Mail or courier delays. We are not liable for delays caused by third-party delivery providers. Please ensure your delivery address is correct at the time of ordering, as we cannot be responsible for items sent to an incorrect address provided by you.

6. Cancellations and Refunds

You may cancel your order before it has been approved and dispatched by contacting us as soon as possible. Once a prescription has been issued and medication dispatched, we are unable to accept returns or offer refunds for prescription medicines, in accordance with UK law and patient safety regulations.

If your order is declined on clinical grounds, you will receive a full refund within 5–10 working days. If you believe you have received a damaged or incorrect item, please contact us within 48 hours of receipt.

7. Medical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. Our services are not a substitute for face-to-face medical care. If you experience a medical emergency, contact 999 immediately. For urgent non-emergency medical concerns, contact your GP or call NHS 111.

Weight loss medication is intended to be used as part of a broader lifestyle programme. Individual results will vary. We cannot guarantee specific outcomes.

8. Privacy and Data

We handle your personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and our Privacy Policy. We aim to respond to all data-related enquiries within 48 hours. Your data will not be sold to third parties.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions regarding these terms, please contact us via our website. We are committed to resolving any concerns promptly and fairly.